OXARY SUPPORT CENTER

Welcome to the OXARY support center. This FAQ is designed to provide you with all the information you need for a seamless shopping experience.

We believe that taking care of yourself should be as simple as finding answers to your questions.

SHIPPING & DELIVERY

📦 How long does shipping take?

We prepare and ship your orders as quickly as possible. Once your package is dispatched, you'll receive an email with a tracking number to follow your delivery in real time. Estimated: 2 to 5 business days in Europe, 5 to 10 business days internationally.

📦 Is shipping really free?

Yes. Free standard shipping worldwide, no conditions. No hidden fees, no minimum order.

📦 Do you ship to my country?

OXARY ships throughout Europe and internationally. To check availability in your country, add a product to cart — shipping options will appear automatically at the next step.

PAYMENT

💳 What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) as well as PayPal, Apple Pay, Google Pay, Bancontact, EPS, and Klarna. All transactions are secured and encrypted.

💳 Is payment secure?

100% secure. We use the highest encryption standards to protect your banking information. No data is stored on our servers.

RETURNS & REFUNDS

🔄 Are returns free?

Yes. At OXARY, returns are completely free to ensure a risk-free shopping experience. You have 30 days to send an item back if it doesn't meet your expectations.

🔄 How do I make a return?

Contact us at contact@oxary.co with your order number. We'll send you a prepaid return label. Once we receive the product, the refund is processed within 3 to 5 business days.

🔄 What if the product doesn't suit my skin?

No problem. 30-day satisfaction or money-back guarantee. If the product doesn't suit your skin, we refund you in full, even if the bottle is opened.

PRODUCTS & FORMULAS

🌿 Are your formulas really natural?

Yes. Each OXARY formula is Ecocert COSMOS Organic certified, 100% naturally derived, vegan, and dermatologically tested. No aggressive ingredients, no synthetic fragrances, no sulfates.

🌿 Are your products suitable for sensitive skin?

Yes. All our formulas are designed to respect sensitive and reactive skin. No aggressive fragrance, no alcohol, no sulfate. If in doubt, start with the FUNDAMENTAL DUO — it's the gentlest entry point.

🌿 Are your products suitable for everyone?

Yes. OXARY isn't a brand reserved for one gender. The protocol suits all skin types and all profiles — athletes, sedentary, men, women, young or mature skin.

🌿 How long does a product last?

Depending on the product: GEL RESET 390 ml lasts 2 to 3 months, SKIN FUEL 50 ml lasts about 2 months, EYE OPS 20 ml lasts 2 to 3 months. The complete INTENSE TRIO guarantees 4 months of routine without reordering.

USING THE PROTOCOL

⚡ How long does the routine take?

2 minutes a day, morning and night. Not a second more. That's the OXARY principle: maximum efficiency in minimum time.

⚡ In what order should I use the products?

Step 01 — Cleanse with GEL RESET. Step 02 — Hydrate with SKIN FUEL. Step 03 — Target the gaze with EYE OPS. Always in this order, morning and night.

⚡ When will I see results?

From day 1: cleaner, softer skin, no tightness. In one week: clarified complexion, refined pores. In one month: complete and visible transformation.

SUPPORT & CONTACT

📩 How can I contact you?

You can reach our dedicated team at contact@oxary.co or via our contact form. We usually reply within 24h to provide concrete solutions for your routine.

📩 Do you have an Instagram or TikTok account?

Yes. Follow us on @oxary.co on Instagram and TikTok for tips, exclusive content, and behind-the-scenes of the protocol.

QUESTION NOT LISTED?

Take care of yourself.