Shipping policy

Shipping Policy

Order processing

Orders are generally prepared within 2 to 3 business days after payment confirmation. Orders placed on weekends or public holidays start being processed on the next business day.

Estimated delivery times

• France: generally 3 to 5 business days after dispatch.
• European Union: generally 3 to 8 business days after dispatch.
• Switzerland and the United Kingdom: generally 5 to 8 business days after dispatch.

These estimates are not guaranteed. They may vary depending on the carrier, destination, customs checks or busy periods.

Shipping rates

Shipping is not automatically free. The delivery methods and rates actually available are calculated and shown at checkout after you enter your address. They may vary depending on the country, parcel and selected service.

Parcel tracking

Once the order has shipped, a tracking link or number is sent to the email address used for the order. Tracking may take a few hours to become active.

Delivery address

The customer must check their name, address, postcode and contact details before confirming the order. If an error is reported before dispatch, OXARY will do its best to correct it. Changes are no longer guaranteed once the parcel has been handed to the carrier.

Taxes, customs and import charges

For deliveries outside the European Union, the authorities or carrier may charge taxes, customs duties or handling fees. Unless stated otherwise at checkout, these remain the recipient’s responsibility. OXARY is not responsible for customs delays.

Delayed, damaged or missing parcels

If tracking stops updating, the parcel arrives damaged or delivery appears unusually delayed, email contact@oxary.co with your order number. For damage, include photographs of the parcel, shipping label and product.

Refused or unclaimed parcels

If a parcel is returned to OXARY because of an incorrect address, refusal or failure to collect it, the costs incurred may be deducted from the refund or charged for a new dispatch to the extent permitted by applicable law.

Contact us

For questions about delivery, email contact@oxary.co.