TRACKED SHIPPING
Rate shown at checkout, tracking included.
30-DAY RETURNS
Unopened products, transparent conditions.
390 ML · AROUND 4 MONTHS
A format designed to last, depending on frequency and amount used.
Refund policy
Return and Refund Policy
OXARY accepts return requests made within 30 days of receiving the order, subject to the conditions below.
Return conditions
To be eligible, the item must be unused and unopened, with its protective seal intact, in its original packaging and accompanied by proof of purchase from OXARY.
Before sending anything, email contact@oxary.co with your order number. Once the request has been accepted, we will send return instructions. Items sent without a prior request may not be accepted.
The return address is: OXARY, 39 Rue de la Wantzenau, 67116 Reichstett, France. Do not ship a parcel before receiving our instructions.
Return shipping costs
For a change of mind, direct return shipping costs are paid by the customer. OXARY does not automatically provide a prepaid label. We recommend using a tracked service; the customer remains responsible for the parcel until it is received.
If the item received is damaged, defective, not as described or different from the item ordered, OXARY will cover the necessary return costs once the request has been approved.
Opened or unsealed cosmetics
For hygiene and health-protection reasons, cosmetic products that have been opened, unsealed or used cannot be returned for a change of mind.
This exclusion does not limit the customer’s rights when a product is defective, not as described or different from the item ordered.
European Union right of withdrawal
For eligible distance purchases, consumers have a legal period of 14 days from receipt to notify their decision to withdraw without giving a reason. The item must then be returned within the applicable period and according to the instructions provided.
In this case, the refund includes all amounts legally due, including the initial standard delivery charge. Additional costs resulting from choosing a delivery method more expensive than the standard option are not refunded. Direct return costs are paid by the customer where they were informed of this.
The period from day 15 to day 30 is a commercial extension offered by OXARY. Only items meeting the return conditions are eligible, and initial delivery costs are not refunded during that extended period.
Damaged, defective or incorrect products
Check your order on receipt and contact us as soon as possible at contact@oxary.co if an item is damaged, defective or different from the item ordered. Include your order number and photographs of the product, parcel and shipping label.
Depending on the situation, we will offer a replacement, bring the item into conformity or issue a refund, without limiting any applicable statutory warranty rights.
Sale items and gift cards
Sale items bought at a distance are subject to the same return conditions as other items. Gift cards are non-refundable unless otherwise required by law.
Exchanges
We do not offer automatic exchanges. To order another item, request a return and place a new order once the return has been accepted.
Refunds
We will email you after receiving and inspecting your return. If approved, the refund will be issued to the original payment method.
Under the legal right of withdrawal, the refund is made no later than 14 days after notification of the decision to withdraw. OXARY may withhold the refund until the item is recovered or proof of shipment is received, whichever occurs first.
The time required for the refund to appear then depends on your bank or payment provider.
Contact us
For questions about a return or refund, email contact@oxary.co.